Returns & Exchanges
At Berg & Berg, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all items in their original, unworn condition. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Register Your Return
Log into our online return portal using your order number and email address to select the items you wish to send back.
Pack the Items
Place the items in their original packaging, ensuring all tags are attached and the products are folded neatly to prevent damage during transit.
Ship the Package
Affix your preferred carrier's shipping label to the outside of the box and drop it off at a local service point or schedule a pickup.
Receive Your Refund
Once our warehouse team has inspected and approved your return, your refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing